Frequently Asked Questions

Apr 27, 2019
By far the most common issue with creating a new ad is running into issues with corrupt image files, or image files that have been created or compressed using non-standard compression techniques.

We have been seeing this a bit more frequently recently, so we thought we might just include one more note about image files and some best-practice ideas for loading images.

Our system is great at capturing new ad information and storing it in our database in any phase of partially completed, nearly completed, and of course completed ads. And we think this is a great feature so you do not lose any of your work while putting in all the details of your ad.

However, we have noticed that while adding images, especially those images that have corrupt data in them... that internet browsers will have issues and cause the whole browser session to fail in an abrupt and hard way, such that no data is saved. This situation is of course less than ideal, but actually is not dependent on our software or application.

For most users this is not a problem, we are just trying to help relieve any frustration for those that have run into issues loading image files on occasion.

If you experience a hard fail while loading images to your ad, we suggest completing your new ad without images, and getting all the information saved into the database first. 

Then, once completed, you can login to the ConcreteIron page, and click on your user name in the top right to show the User Menu dropdown, and then click on "My Ads" to see all of your past, current, and pending ads attached to your account.

Click on the Ad you want to edit, and then add your image files one at a time to ensure they are loading successfully. The one that does not load, can be corrupt and be the one causing problems. So, it is logical to then disregard / delete the offending image file causing issues.

We have also noticed, that the problem image files will not usually successfully open in Photoshop, as they have been created with non-standard image compression. So, if you have Photoshop... be sure to check your image files first. Be sure they open successfully.

As always, if you are continuning to experience any issues, we are here to help. Just send us a message to info@concreteiron.com.



 
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